FAQ

Where is the SILEVERA online store located?

-In Moldova. Here is our small factory.

 

Does SILEVERA ship Internationally?

Yes, we are the best on that :)

 

How long will it take for my order to arrive?

Processing will take 2 days from the time of your order. Shipping times vary depending on the country.

Domestic Orders (Moldova):  4-5 Business Days

International Shipping:  12-40 Business Days

* Please note that the majority of our products will arrive within a 12 business day time frame after the product has been processed and shipped. Some variability may cause the shipment to take as long as 13-40 business days depending on the location of shipment, security, customs and processing.

 

What is the Jewelry made of?

Only 925 Sterling Silver.

What happens if one of my items breaks?

SILEVERA is always committed to ensuring great customer service and a positive experience. We are more than pleased to offer our jewelry patrons a lifetime guarantee if your product is damaged, fades or is defective during normal wear. This guarantee entitles you to a one-time replacement of the piece unless, as determined solely by SILEVERA, your piece was intentionally damaged. In the event SILEVERA no longer carries the product, you will be permitted to exchange your piece for another of equal or lesser value.

What currency are the orders processed in?

All prices are in USD. 

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